Credits may not appear immediately after a subscription or payment due to payment processing, subscription synchronization, or page refresh delays.
Please try the following first:
- Refresh the Usage or Credits page.
- Log out and log back in.
- Check whether the payment was completed successfully.
- Check whether the correct Flowith account is being used.
If Credits still do not appear, please contact Flowith Support with the payment receipt, order ID, transaction date, transaction amount, and the Flowith registered email. Do not share passwords, verification codes, full card numbers, or other sensitive credentials. Flowith Support will review the account and payment records.