Unexpected charges may be related to subscription renewal, duplicate subscription records, or an active subscription that was not cancelled before the next billing cycle.
Please first check:
- Whether there is an active subscription.
- Whether auto-renewal is enabled.
- Whether there are multiple subscription orders.
- Whether the charge is linked to a monthly or annual plan.
If the charge still appears incorrect, please contact Flowith Support with the payment receipt, order ID, transaction date, transaction amount, and the Flowith registered email. Do not share passwords, verification codes, full card numbers, or other sensitive credentials. Flowith Support will review the account and payment records based on the information provided.