Getting Started
What is Tapnow AI?
Tapnow AI is a mobile-first AI productivity assistant that runs primarily on your device (on-device AI) to deliver context-aware Instant Actions and customizable Smart Shortcuts. Unlike cloud-first AI assistants, Tapnow processes most tasks locally on your phone’s neural processing unit (NPU), resulting in faster responses, better privacy, and offline functionality.
How is Tapnow AI different from Siri, Google Assistant, or Alexa?
Traditional voice assistants are designed for general consumer tasks — setting timers, playing music, controlling smart home devices. Tapnow AI is designed specifically for professional productivity:
- It proactively suggests actions based on your work context (calendar, email, location)
- It creates multi-step AI workflows (Smart Shortcuts) tailored to your role
- It generates, summarizes, and extracts information from professional content
- It integrates with business tools like Slack, Salesforce, and Notion
- It processes data on-device for privacy-sensitive professional use cases
How do I get started with Tapnow AI?
- Download the Tapnow AI app from the App Store (iOS) or Google Play Store (Android)
- Create an account using email or Sign in with Apple/Google
- Grant permissions for the context signals you want to enable (calendar, location, notifications)
- Connect integrations for your preferred tools (Gmail, Slack, CRM, etc.)
- Start using — Tapnow begins surfacing Instant Actions based on your context immediately
The initial setup takes under 5 minutes. The AI improves its suggestions over the first 1-2 weeks as it learns your patterns.
Device Compatibility
Which devices support Tapnow AI?
iOS:
- iPhone 13 and later (all models)
- iPhone 12 Pro and 12 Pro Max (A14 Bionic with Neural Engine)
- iPad with M1 chip or later
- Requires iOS 17.0 or later
Android:
- Devices with Qualcomm Snapdragon 8 Gen 2 or later
- Devices with Google Tensor G3 or later
- Devices with MediaTek Dimensity 9200 or later
- Samsung Galaxy S23 and later
- Google Pixel 8 and later
- Requires Android 14 or later
Why does Tapnow AI require newer devices?
On-device AI processing requires a capable neural processing unit (NPU) — specialized hardware for running machine learning models efficiently. Older devices lack the NPU performance needed to run Tapnow’s models at acceptable speeds without excessive battery drain.
The minimum hardware requirements ensure that Instant Actions deliver sub-200ms response times — anything slower would undermine the “instant” experience.
Does Tapnow AI work on tablets?
Yes, on compatible iPads (M1 or later). The interface adapts to the larger screen, showing more context and action options simultaneously. Android tablet support is currently in beta.
Is there a desktop version?
Not currently. Tapnow AI is designed specifically for mobile contexts where on-the-go, quick-action productivity matters most. Desktop users with different needs may prefer tools like Raycast (macOS) or Microsoft Copilot. A web-based dashboard for managing Smart Shortcuts and viewing analytics is available at app.tapnow.ai.
Does Tapnow work on Apple Watch or Wear OS?
Apple Watch: A companion app provides notification-based Instant Action suggestions and voice memo capture. Full AI processing happens on the paired iPhone.
Wear OS: Not yet supported. Planned for late 2026.
Privacy and Security
Does Tapnow AI send my data to the cloud?
For most actions, no. Tapnow’s core architecture processes AI tasks on your device using local models. Specifically:
| Data Type | Processed Where |
|---|---|
| Text generation (emails, replies) | On-device |
| Voice memo transcription | On-device |
| Information extraction (images, docs) | On-device |
| Context signals (calendar, location, clipboard) | On-device |
| App screen content | On-device |
| Complex analysis (long PDFs, multi-step reasoning) | Cloud (optional, encrypted) |
When cloud processing is used (Pro and Team plans only), requests are end-to-end encrypted and not retained after processing.
What data does Tapnow collect?
Tapnow collects minimal account data necessary for service operation:
- Account information: Email address, subscription status
- Usage analytics: Aggregated, anonymized metrics (number of actions used, feature adoption) — no content data
- Crash reports: Anonymized technical data for debugging
Tapnow does not collect, store, or access:
- Your emails, messages, or communication content
- Your calendar event details
- Your location history
- Your clipboard content
- Your voice memo recordings
- Your CRM or business tool data
All of this data is processed on-device and stays on your phone.
Can Tapnow AI employees read my data?
No. Tapnow’s architecture is designed so that your content data never reaches Tapnow’s servers. Even when cloud processing is used, the system is engineered with zero-knowledge encryption — Tapnow cannot decrypt or access the content of cloud-processed requests.
Is Tapnow AI HIPAA compliant?
The on-device processing mode (which handles 90%+ of actions) is inherently compatible with HIPAA requirements because protected health information (PHI) never leaves the device. For organizations requiring formal HIPAA compliance (including Business Associate Agreements for cloud features), Tapnow offers a Healthcare tier under the Enterprise plan. Contact sales@tapnow.ai for details.
Is Tapnow AI GDPR compliant?
Yes. Tapnow’s on-device architecture aligns with GDPR’s data minimization and purpose limitation principles. The company is registered with the EU’s data protection framework and offers:
- Data portability (export all your settings and configurations)
- Right to deletion (complete account and data removal)
- Transparent data processing documentation
- EU data residency for cloud features (Enterprise plan)
How does Tapnow handle my voice memos?
Voice memos are transcribed entirely on-device using Tapnow’s speech recognition model. The audio file and transcript remain on your phone’s local storage. They are:
- Not uploaded to any server
- Not used for model training
- Encrypted at rest using your device’s secure enclave
- Deletable at any time through the app
What happens to my data if I delete the app?
When you delete the Tapnow AI app:
- All local data (context history, transcripts, shortcuts) is removed from your device
- Your account remains active (in case you reinstall) but contains no content data
- To fully delete your account and all associated data, use the “Delete Account” option in Settings before uninstalling, or email privacy@tapnow.ai
Integrations
Which apps does Tapnow AI integrate with?
Communication:
- Gmail, Outlook, Yahoo Mail
- Slack, Microsoft Teams
- WhatsApp Business, Telegram
Productivity:
- Notion, Obsidian (via plugin)
- Google Docs, Microsoft Word (view-only context)
- Todoist, Asana, Linear, Jira
CRM:
- Salesforce, HubSpot, Pipedrive, Zoho CRM
Calendar:
- Google Calendar, Apple Calendar, Outlook Calendar
Cloud Storage:
- Google Drive, Dropbox, OneDrive (for document context)
Other:
- Zapier (for custom integrations)
- Webhooks (for developer-built connections)
How do integrations work technically?
Integrations use OAuth 2.0 authentication — you grant Tapnow read-only access to specific data through the standard permission flow of each service. Tapnow requests the minimum permissions necessary:
- Email: Read-only access to subjects, senders, and body text (for context and drafting)
- Calendar: Read-only access to event titles, times, and attendees
- CRM: Read and write access (for logging meetings and updating records)
- Task managers: Read and write access (for creating and updating tasks)
You can revoke any integration at any time from Tapnow’s Settings > Integrations screen.
Can I use Tapnow without any integrations?
Yes. Tapnow’s core features — clipboard-based actions, calendar context, voice transcription, and general text generation — work without any third-party integrations. Integrations enhance the experience but aren’t required.
Are custom integrations possible?
On the Team and Enterprise plans, you can create custom integrations using:
- Tapnow API: REST endpoints for triggering actions and receiving context
- Webhooks: Inbound and outbound event notifications
- Zapier connection: Connect to 5,000+ apps through Zapier
AI Action Limits
What counts as an “AI Action”?
An AI Action is any Tapnow operation that involves model inference — generating text, extracting information, classifying content, or routing decisions. Examples:
- Generating an email draft = 1 action
- Summarizing a copied article = 1 action
- Extracting text from a screenshot = 1 action
- Transcribing a voice memo = 1 action per minute of audio
- Running a Smart Shortcut = 1 action per AI step in the shortcut
Not counted as actions:
- Viewing Instant Action suggestions (passive display)
- Dismissing suggestions
- Configuring shortcuts
- Managing integrations
What happens when I hit the Free plan’s 15-action limit?
Tapnow stops surfacing new Instant Actions and disables Smart Shortcut execution for the remainder of the day. Your context is still being tracked (so the system stays ready), but no AI inference occurs until the counter resets at midnight local time.
You’ll see a notification suggesting an upgrade to Pro when you’re within 2 actions of the limit.
Does the Pro plan really have unlimited actions?
Yes, with a fair-use policy. There’s no hard numerical cap on Pro plan actions. The fair-use threshold is set at approximately 500 actions per day — well above what any individual user would trigger in normal use (typical usage is 30-80 actions/day). If you consistently exceed 500/day, Tapnow may reach out to discuss whether the Team plan is a better fit.
Are cloud AI requests separate from on-device actions?
Yes. Cloud requests have their own limits (50/day on Pro, 200/day on Team) separate from the unlimited on-device actions. The vast majority of actions are handled on-device — cloud requests are only used for tasks that explicitly require more computational power.
Troubleshooting
Tapnow isn’t showing Instant Action suggestions
Check these common causes:
- Permissions: Ensure Tapnow has access to Calendar, Location (when in use), and Notifications in your device settings
- Background App Refresh: Must be enabled for Tapnow to monitor context
- Learning period: New installations need 1-2 days of usage to build an accurate context model
- Action limit: Free plan users may have exhausted their daily 15-action allowance
- Low Power Mode: Some devices restrict background AI processing in power-saving modes
Actions seem slow or unresponsive
- Restart the app: Close and reopen Tapnow to clear any cached state
- Check storage: On-device models require approximately 2GB of storage. If your device is nearly full, model performance may degrade
- Update the app: Newer versions include model optimizations that improve speed
- Device temperature: Extended use in hot conditions can cause thermal throttling of the NPU
Smart Shortcuts aren’t executing correctly
- Integration auth: Verify that connected apps haven’t revoked Tapnow’s access (re-authenticate if needed)
- API rate limits: Some integrations (like Salesforce) have their own rate limits that may block Tapnow’s requests
- Shortcut syntax: Check each step in the shortcut editor for correct field mappings
- Contact support: For persistent issues, Tapnow’s support team can review your shortcut configuration
How do I report a bug or request a feature?
- In-app: Settings > Help & Feedback > Report a Bug / Request a Feature
- Email: support@tapnow.ai
- Community forum: community.tapnow.ai
- Social media: @TapnowAI on X (Twitter)
Account and Billing
Can I use Tapnow AI on multiple devices?
Yes. Your Tapnow account can be active on up to 3 devices simultaneously (e.g., iPhone + iPad + Android phone). Your Smart Shortcuts and integration settings sync across devices. Context data remains local to each device and does not sync (by design, for privacy).
How do I cancel my subscription?
Cancel through your device’s subscription management:
- iOS: Settings > Apple ID > Subscriptions > Tapnow AI > Cancel
- Android: Google Play Store > Subscriptions > Tapnow AI > Cancel
Your Pro features remain active until the end of the current billing period. After cancellation, your account reverts to the Free plan. Custom Smart Shortcuts are preserved but inaccessible until you re-subscribe.
Is there a refund policy?
Tapnow offers a 7-day refund for first-time Pro subscribers. Contact support@tapnow.ai within 7 days of your first payment for a full refund. Annual plan subscribers can request a prorated refund within 30 days.
Do you offer volume discounts?
Yes, for Team plan deployments of 20+ users. Contact sales@tapnow.ai for custom pricing. Typical discounts range from 15-30% depending on team size and commitment term.